Shipping Information

At Kottko, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 3-5 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed over to the shipping carrier and is in transit to your specified address. During peak times and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time depends on your location and starts once your order has been dispatched. Please refer to the estimated delivery times based on your country of residence:

📦 USA: 5-10 business days
📦 Canada: 7-14 business days
📦 United Kingdom: 7-14 business days
📦 Australia: 10-20 business days
📦 Europe: 7-21 business days
📦 Rest of the World: 15-30 business days

Please note that during peak times and holidays, shipping carriers may experience transit and tracking delays that are beyond our control. International shipments may also be subject to customs delays, which could extend the estimated delivery time.

Order Changes and Accurate Shipping Details

It is the customer's responsibility to ensure that shipping details are accurate and complete at checkout. Incomplete or incorrect shipping information may lead to processing delays or order cancellations. If any address issues are detected, our support team will contact you within 3 business days to verify your details. Failure to respond may result in order cancellation.

If you notice an error in your shipping details, please email us at contact@kottko.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications beyond this timeframe.

Delayed Delivery

At Kottko, we understand the importance of timely deliveries and strive to dispatch orders as quickly as possible. However, certain factors may cause unforeseen shipping delays, including:

  • Courier delays due to weather, holidays, or transportation issues

  • Customs processing for international shipments

  • Product availability or payment processing delays

If any issues arise that may affect the timely delivery of your order, we will notify you as soon as possible. Please note that Kottko is not responsible for external shipping delays, and we cannot guarantee exact delivery dates.

Lost or Stolen Packages

Once a package is handed over to the courier, it is beyond our control. In the unfortunate event that your package is lost or stolen, please contact us at contact@kottko.com, and we will do our best to assist you.

We strongly recommend reaching out to the courier company directly to file a claim. Many shipping carriers have dedicated claims processes for lost or stolen packages, and they may require additional details from you. We will also follow up with the courier on your behalf to help resolve the issue.

Please note that Kottko is not liable for lost or stolen packages, and these cases do not fall under our refund policy. However, depending on the circumstances, we may offer a replacement as a goodwill gesture.

In cases where the package is marked as delivered but not received, we advise you to check with neighbors, building management, or your local post office. If necessary, you may also consider filing a police report.

Shipping Policy Changes

Kottko reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the most recent version before making a purchase.

By placing an order with Kottko, you acknowledge and accept this Shipping Policy, including any future updates.

For any questions or concerns, please contact us at contact@kottko.com.