Refunds & Return Policy

Refund Policy – Kottko

At Kottko, we are committed to providing you with high-quality products designed to enhance your experience. We stand behind the effectiveness of our products and encourage you to use them for at least 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 30-day money-back guarantee, please contact us at contact@kottko.com.

Cancellation Policy

If you wish to make changes to or cancel an order, please do so within 24 hours of placing it. After this period, the order will enter processing, and we may not be able to accommodate your request. If you successfully cancel within 24 hours, we will process your refund within 7 business days.

30-Day Money-Back Guarantee

We are confident in our products and encourage you to use them for at least 14 days to experience their full benefits. If you remain unsatisfied, you may return the items within 30 days of your purchase. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or email us directly at contact@kottko.com. To ensure a smooth return process, please provide your Order Number or the Name and E-Mail Address used when placing the order.

Damaged Items

We take great care to package our products securely. However, if your item arrives damaged, please notify us within 72 hours of delivery by emailing contact@kottko.com with clear photos of the damage. We will assess your case and determine if you are eligible for a free replacement.

Please note that damaged packaging (e.g., dented boxes) with an intact product inside is not considered damage. We do not refund, replace, or accept returns for items damaged due to normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order on time, we are not responsible for delays caused by couriers, customs, or other external factors. If you experience issues with your delivery, please contact the courier directly. We are also not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. If you enter an incorrect address and fail to notify us within 24 hours, you will not be eligible for a refund or resend.

Policy Updates

We reserve the right to modify this Refund Policy at any time. Customers are responsible for reviewing the latest version before making a purchase. By ordering from Kottko, you acknowledge and agree to this policy.

For any further inquiries, feel free to reach out to us at contact@kottko.com.